If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product in for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
Returned items must be in original, unworn and unaltered condition
Returned items must have no signs of wear or use
Retuned item must include original packaging (E.g. ring box)
Custom orders and special orders are final and non-returnable
To initiate a return or exchange, please complete the following steps:
Provide us with the order number and items you wish to return as well as a reason for return
Print your prepaid shipping label that you will receive by email
Send all items back to us using the label provided
Additional Information:
Refund will typically be issued within 1 week of return receipt
Any item returned that show any signs of wear, alterations and is not in original condition will be denied and buyer is responsible for return shipping costs
If item is returned without original packaging (E.g. ring box), buyer may be subject to a restocking fee
Return policy is exclusive to web orders. See store for instore purchase policy
Contact us for addition information: info@markallenjewelers.com | 707.544.2635
