Return Policy
Returning Your Purchase
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product in for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be in original, unworn and unaltered condition
- Returned items must have no signs of wear or use
- Retuned item must include original packaging (E.g. ring box)
- Custom orders and special orders are final and non-returnable
To initiate a return or exchange, please complete the following steps:
- Call or email us at 707-544-2635 or info@markallenjewelers.com
- Provide us with the order number and items you wish to return as well as a reason for return
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
Additional Information:
- Refund will typically be issued within 1 week of return receipt
- Any item returned that show any signs of wear, alterations and is not in original condition will be denied and buyer is responsible for return shipping costs
- If item is returned without original packaging (E.g. ring box), buyer may be subject to a restocking fee
- Return policy is exclusive to web orders. See store for instore purchase policy
- Contact us for addition information: info@markallenjewelers.com | 707.544.2635
Receiving a Refund
A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash refunds are not available at any in-person locations. Please allow 7-10 business days for a return to be posted.
If you have questions , please don't hesitate to contact us at:
Mark Allen Jewelers
611 4th Street
Santa Rosa, CA 95404
(707) 544-2635
Mark Allen Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.